2.0 for the Enterprise

Archive for January, 2007

New Media Metrics

Posted by Susan Scrupski on January 18, 2007

I read with interest Chris Koch’s blog post yesterday, “Web 2.0: a Community in Denial.” Chris is a longtime writer/editor at CIO Magazine. You can read his thoughts yourself, but his basic argument is social networks are not delivering any real benefits to businesses or business users. I brought attention to Chris’s post in one of the communities I belong to: The Social Media Club. Some of the community members commented on Chris’s post, but what I found so ironic is the very act of discussing and evaluating his post in a community is proof of social media in action. There is even value in understanding Chris’s ignorance of the value of social networking. I belong to a few communities and wholly credit my relationships– mostly digital– with tremendous strides in my understanding of this sector and new opportunities for my business. I’ve seen first-hand proof of companies who are implementing web 2.0 solutions for their businesses reaping the value in enhanced collaboration and knowledge-sharing.

It’s what a few of the enterprise 2.0 evangelists have been saying for a long time: it’s not about the technology or the platform, it’s about the people and the relationships. In the new era of Enterprise 2.0, social networks are delivering a new metric– I’m calling it “Relationship Equity.” Depending on how you behave and contribute to a community, you accumulate relationship equity points. These points can be stock-piled or traded for strategic gains opportunistically.

In other words, the 60 million+ of us who are blogging and joining communities to share our experiences and insights are all part of a new generation of social crusaders. We’re an army of “get-its.” It concerns me that an IT voice such as CIO magazine would proliferate such a negative spin on the benefits of web 2.0 (ironically though a blog), but not too much. The numbers are in our favor.

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Boothby’s Buzzometer…

Posted by Susan Scrupski on January 16, 2007

I love this. Rod Boothby is running a poll on his web site on the leading enterprise 2.0 tools. Of course, the data collected won’t be statistically significant, but it’s interesting to see who’s winning the popularity vote. Please vote. The more votes collected, the more interesting the results. If you’re one of these vendors, please refrain from nominating yourself (a lot).

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ERP Celebrity Gossip

Posted by Susan Scrupski on January 12, 2007

Happy New Year All– I’ve taken a brief blogging hiatus, but now I’m back. Yesterday, I received my invite to attend one of the scheduled Sapphire events and thought I’d better get up to speed on SAP.

I was flipping the pages of a recent Forbes issue and saw this titillating brief: “How to Succeed in Business.” (The article is short, so I’ll post it here because you have to pay for it at if you’re not a subscriber.)

From Forbes, January 8, 2007:

Speculation’s swirling in Silicon Valley over who’s in the line of succession at SAP (nyse: SAPnews people ), the third-largest software company worldwide. Current Chief Henning Kagermann’s contract expires at the end of 2007. Per SAP policy, Kagermann has to say by April whether he’ll stay or go. Bets are on a departure. Insiders say the former physics professor has told SAP Chairman Hasso Plattner he won’t renew. Kagermann has two presidents jockeying for his position–and you don’t want to be caught between them.

Leo Apotheker, 53, runs sales, marketing and operations from SAP’s base in Walldorf, Germany. The German-born, no-nonsense executive helped ensure SAP’s 6.5% annual sales growth the past five years.

Apotheker’s competition is Shai Agassi, who runs technology strategy and development out of Palo Alto, Calif. At age 7 the Israeli was programming on punch cards. In 2001, at 32, he sold his software firm TopTier to SAP for $400 million. A year later he joined SAP’s executive board, the youngest member by more than a decade and the only non-German.

The two contenders have been subtly trying to trip each other in the race to the top. One former strategist for SAP says Apotheker, in executive meetings, has been frequently lamenting the pace of technology development and tells his best salespeople to let Kagermann know when the software isn’t good enough to sell (a sure shot against Agassi’s efforts). Agassi is rumored to be including Kagermann on upbeat progress e-mails to his staff, a change from the past. Insiders say Apotheker will win. If so, Agassi would be ripe for poaching, says tech headhunter Mel D. Connet.

My question for SAP fans (and foes) is if, in fact, either two of these execs are the finalists for Kagermann’s succession, how will the global company change under the new leadership? Those of you who are familiar with the personalities of these two individuals– what philosophical differences do they bring to the helm that may change the culture or strategic direction for SAP?



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