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Archive for the ‘BP Outsourcing’ Category

BP Outsourcing is Business Process Outsourcing. Started in the 90s, BPO is the next wave in outsourcing.

Fun with Outsourcing…

Posted by Susan Scrupski on November 20, 2006

Saw this on an outsourcing discussion group and had to share…  They’re talking about outsourcing architectural drawings to India.

Re: Paris??
so which projects you do can you send me a detail list in email so that we can mutually understand and exchange some projects..
 
 
Reply From: CB
Date: Nov/17/06 – 20:05 (GMT)
Reply
Re: Paris??
Here is our project list.
1.)Paris
2.)Paris surrounding areas

We would love to mutually understand and exchange but we have outsourced the
projects that were outsourced to us to an outsourcer who outsourced them to
another outsourcer who uses an exporter. It may take weeks to figure out
where Paris is.

We also may have difficulties in exchanging checks as we have sent our
checks to a Nigerian bank. We are trying to unlock the funds of the dearly
departed Mr. Smith. We have been assured that we will be rewarded kindly
for our help in the process by freeing 10 million dollars in funds from the
Smith estate.

Sorry we can not be of help now.

It’s Friday!!!!!

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Posted in BP Outsourcing, HR Outsourcing, IT Outsourcing | 1 Comment »

¡Ay, caramba! Blogging is work.

Posted by Susan Scrupski on November 10, 2006

I’ve been posting on the new ZDNet blog. They tell me it’s live, but there’s a glitch in the technology that is preventing it from showing up in the blog roll. You can view it here. I’m very interested in off-beat IT Services stories, so please email me (susanATitservicesadvisoryDOTcom) with any interesting ideas.

Posted in BP Outsourcing, Consultants, General IT Services, HR Outsourcing, IT Outsourcing, Web Integrators | Comments Off on ¡Ay, caramba! Blogging is work.

Hot Topic: Back to Backlash

Posted by Susan Scrupski on September 2, 2006

I was reading Vinnie’s blog and he mentioned Tom Davenport’s pooh-poohing. When I returned to the business this year, and went to my first outsourcing conference in 5 years (see 3/30 post), Davenport was the keynote speaker. He was an excellent speaker and connected easily with the audience. As a matter of fact, he was talking about how the industry was trying to apply a CMMI-like model to the BPO market that I found intellectually interesting. I stopped him in the hall afterwards to ask him about it. I think I remember telling him the subject matter was actually insufferably boring to me, but I thought putting some structure to BPO that way was interesting, and I might like to write about it. Thankfully, he laughed at that and told me he thought it was boring too, but he gave me his card, and told me he would mail me something from the HBR he published that would explain it all.

Now Davenport has been around for a long time. I was impressed that IDC had him as a keynote speaker. He has McKinsey, CSC Index, Ernst & Young, Microsoft, board seats on Accenture– in his background, and his resume includes writing or co-authoring 10 best-selling business books about knowledge and information management. And this comes straight from zoominfo:

In the January 2006 issue of the Harvard Business Review, he wrote “Competing on analytics means competing on technology.” In the article, he highlighted companies that use analytical intelligence to drive successful decision-making and competitive differentiation, citing as examples eight companies that are Teradata Warehouse and solution users.

All that being said, with all due respect (and I so mean that sincerely), I want to say to Mr. Davenport and the others of his ilk: please don’t rush to judgment and dismiss Enterprise 2.0. First of all, it’s not just about blogs and wikis. There is a whole host of technology enabled by Web 2.0 (and it’s growing every day).

And, you might want to be aware of some of the more interesting knowledge-based Enterprise 2.0 products that are moving into your sector like Atlassian, Coghead, Intalio, Abgeniel, Illumio and even a little startup I’m helping right now, Experteria (in beta). And these are only the products I know about.

Yes, Enterprise 2.0 is a hot topic. But there is a difference between a hot topic and a fad. I’ve been harping on the youth culture that is driving the development behind these technologies and the attitudinal shifts that are taking place on both spectrums of the knowledge-worker universe. The fed-up, smart, hamstrung departmental users and a digitally comfortable, DIYYnot?-ready youth culture moving in.

In the 90s, it was Jim Champy who christened the Business Process Re-engineering movement. Fad. But it forced enterprises to think in terms of business process and led to BPO- today’s hot topic. Sustainable.

Last word on Hot Topics. My suburban mom friend and I would always nervously usher our kids fast past the Hot Topic store in the mall. It’s no Gap, trust me. I guess we were afraid they’d be seduced into the punk lifestyle if they were exposed to it. When the store first showed up in our local mall, I assured her, “Oh, that will be gone in a few months.” Wrong. The store has been here for years. And you know what? We all shop there now, even the kids (and no, they haven’t transformed). Great tee shirts and band paraphernalia. The lesson here is we all judge what we’re uncomfortable with, but cultural trends have a way of surviving and adapting around our unwillingness to recognize them at first.

Posted in BP Outsourcing, Consultants, Enterprise 2.0, HR Outsourcing, Next Net, Office 2.0, Web 2.0 | 1 Comment »

Trust, Communications, Relationship-management…

Posted by Susan Scrupski on June 9, 2006

Frank Casale invited me to co-moderate a workshop yesterday at his Outsourcing Institute NYC Roadshow on "Outsourcing's Bad Rap: Playing Politics." Throughout the day, although the outsourcing market has changed so much over the past ten years, I heard the recurring themes of trust, communications, and old-fashioned relationship management. Buyers and sellers all have their war stories.

The day was excellent. A comfortable and informative series of workshops and presentations. OI holds a series of these workshops. If you're interested in outsourcing, definitely worth attending.

Posted in BP Outsourcing, General IT Services, HR Outsourcing, IT Outsourcing | Comments Off on Trust, Communications, Relationship-management…

The World is Flatulent

Posted by Susan Scrupski on March 30, 2006

So I went to my first outsourcing conference this week in New York after five years. If I hear one more reference to Mr. Friedman's book, I'm going to start to become disrespectful. Can we please move on to the next pop business fad? There was even an Indian offshore company raffling off the book as a giveaway at their exhibit table.

I have to admit the offshore phenomenon has thrown a wild curve into what used to be an apple pie, all-American business. When you got outsourced by EDS, CSC, or IBM, a Democrat might have lost their job to a Republican, but that was about the end of the political strife. It's a whole different ball game today. I'm exploring my conscience on this one. I haven't read Friedman's book, but I did break down and buy it this week. I hope I find some answers there; but my gut is telling me we're headed for a stormy season in rationalizing why this is a good development in our industry. Am I alone here? Am I missing the big picture?

I think I may be missing something because serendipitously, I sat at the conference (twice, in fact) next to this really well dressed, attractive guy. Now, please understand, really well dressed, attractive guys almost never go to outsourcing conferences (unless they work for a vendor like Oracle or IBM or something). The guy looked Ivy League or like he lived in Connecticut– you know the type. Glancing at his badge, I saw that he was from GAP (General Atlantic Partners), the venture capital firm. Of course, that made sense. When I saw him the second time, I had to ask him why he was at the conference. He told me he was there because one of his companies was presenting, Genpact. In fact, GAP has made investments in two large Indian offshore firms, the other being Patni. He told me he did work in Stamford and that he works with Jim Madden, who as you should remember, was CEO of Exult, another GAP company that was sold to Hewitt, which is a GAP company. Madden is now at GAP.

The bottom line is. I always take my clues from the smart money. If GAP is invested in India, then the offshore thing is not going away. I guess it's like I tell my 9-year old son when he doesn't like a particular outcome or development, "Deal." I feel like I'm reacting (albeit internally) the same way my 9-year old reacts.

Posted in BP Outsourcing, IT Outsourcing | Comments Off on The World is Flatulent

Sopranos Envy

Posted by Susan Scrupski on March 12, 2006

You know, I live in Jersey, you'd think I'd be able to shake a story out of somebody… It's coming in dribs and drabs. I don't have anything totally confirmed yet, but I'm hearing the TPI/EquaTerra deal was undone over, what else? Finances.

Posted in BP Outsourcing, IT Outsourcing | Comments Off on Sopranos Envy

Happy Birthday Surprise

Posted by Susan Scrupski on March 10, 2006

So today is my birthday, and I'm out doing birthday fun things. I get a surprise call on my cell phone that the TPI-Equaterra (n'er to be Veritage) merger has been terminated today. I opted not to drop everything and scramble to make phone calls, but I did make a few. One source said it best, "Personalities clashing over every issue from future strategy to who drives the bus." Another source said it was valuation that was the final culprit.

I'll snoop around more on Monday. We'll try to do a follow up on the online version of GITS. I'll also print something more in-depth here.

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Veritage story went to the printer

Posted by Susan Scrupski on March 8, 2006

The Veritage story is out.  It went to the printer yesterday. You'll have to have a subscription to GITS if you want to read it.

I had a great chat yesterday with an old friend and source whom I suppose would like to remain anonymous. He suggested I elevate the discussion for this site to focus on what's truly innovative in the market, rather than covering the usual who's doing what in the market. It has some interesting possibilities.

Posted in BP Outsourcing, IT Outsourcing | Comments Off on Veritage story went to the printer